Bt299 Terms and Conditions — Know Before You Play

1 Introduction & Consent

Bt299 (operated by bunny99 Technologies Ltd.) is an internationally licensed online gaming platform serving players in Bangladesh and other countries. These terms and conditions apply to the bt299 website, mobile app, and all associated services.

By registering with or using bt299's services, you automatically agree to these terms and conditions. If you do not agree, please refrain from using bt299.

Bt299 reserves the right to modify these terms and conditions, in whole or in part, at any time without prior notice. Any changes take effect as soon as they are published on the website. It is your responsibility to review this page regularly.

2 Eligibility & Registration

To open an account and use bt299's services, you must meet the following eligibility requirements:

• You must be 18 years of age or older.
• Online gaming is not prohibited by law in the country where you reside.
• All information provided at registration is accurate, complete, and up to date.
• You have not previously been banned from bt299 for any reason.
• You are creating the account in your own name and for your own use, not on behalf of anyone else.

Bt299 reserves the right to reject any application or account. To verify the information provided at registration, bt299 may request additional documents — such as a national ID, passport, or utility bill. This process forms part of our KYC (Know Your Customer) policy.

3 Account Security & Responsibility

You are solely responsible for your bt299 account. Keep your login credentials — username and password — strictly confidential and do not share them with anyone.

• Notify bt299 immediately of any unauthorized access to your account.
• Bt299 will never ask for your password over the phone or by email.
• Sharing your account with anyone else is strictly prohibited.
• Use a strong password and update it regularly.
• Always log out of bt299 after using a public device.

Bt299 is not liable for any balance lost due to account inactivity. An account that remains completely inactive for 12 months may be flagged as dormant, at which point bt299 may apply a monthly maintenance fee.

4 Deposits, Withdrawals & Payments

Bt299 currently accepts bKash, Nagad, and Rocket as active payment methods for deposits and withdrawals. Bank transfer is also available.

• Minimum deposit amount is BDT 100.
• Full account verification (KYC) is required before withdrawals can be processed.
• Withdrawals are typically processed within 15 minutes to 24 hours.
• It is recommended that the same payment method be used for both deposits and withdrawals.
• Bt299 reserves the right to carry out additional verification on any suspicious transactions.

If a deposit does not appear in your bt299 account, contact customer service directly and provide a screenshot or reference number for the payment. bt299 will work to resolve the issue as quickly as possible.

5 Bonus & Promotion Terms

Bt299 regularly offers a variety of bonuses and promotional offers. Each bonus comes with specific terms, which are detailed on the bonus page or in the promotional email.

• The welcome bonus is available to new members only and can be claimed once.
• Wagering requirements must be met before any bonus amount can be withdrawn.
• Bt299 sets the maximum bet amount allowed when playing with a bonus balance.
• Bonuses have an expiry date; any unused bonus will be voided once it expires.
• Bt299 reserves the right to withdraw or modify any bonus offer at any time.

Additional benefits and terms of the VIP program are listed separately on bt299's VIP page. VIP members enjoy exclusive cashback rewards, a dedicated account manager, and access to exclusive tournaments.

6 Gaming Rules & Fairness

All games on bt299 are sourced from internationally certified providers and undergo regular third-party audits to verify fairness. The outcome of every game is determined by Random Number Generator (RNG) technology.

• Bt299 does not interfere with the outcome of any game.
• If a declared result is voided due to a technical error, all bets placed in that round will be refunded.
• The dealer's decision is final in Live Casino games.
• Exploiting any vulnerability or bug in the gaming software to gain winnings will be treated as fraud.

If a technical issue affects a game, bt299 reserves the right to temporarily suspend it. Any bets pending at the time of suspension will be refunded.

7 Responsible Gaming Policy

Bt299 believes gaming should be a source of entertainment, not a way to solve financial problems. That's why bt299 encourages every player to enjoy gaming responsibly.

• Set your own daily, weekly, and monthly deposit limits.
• You can temporarily suspend your account using the self-exclusion feature.
• Bt299's support team is available to provide guidance and assistance on gaming addiction.
• Anyone under the age of 18 is strictly prohibited from using bt299.

To learn more about Responsible Gaming at bt299, visit the Responsible Gaming Visit the page.

8 Privacy & Data Protection

Bt299 takes the protection of your personal data seriously. We collect, use, and store your information solely for the purpose of providing our services. bt299 never sells your personal data to third parties.

• Your data is protected with 256-bit SSL encryption.
• Documents collected during the KYC process are used solely for verification purposes.
• Bt299 may disclose information when required by applicable law or a regulatory authority.

To learn how your personal information is managed, please refer to bt299's Privacy Policy Read.

9 Prohibited Activities

The following activities are strictly prohibited on the bt299 platform. Violations may result in account closure and legal action:

• Using bt299 for money laundering or processing illegal funds.
• Using bots, scripts, or automated software to play games.
• Colluding or fixing bets with other players.
• Attempting to hack or gain unauthorized access to bt299's systems.
• Creating an account under a false identity or using someone else's information.
• Filing a chargeback or making a fraudulent payment claim.

10 Account Closure & Dispute Resolution

You may request the closure of your bt299 account at any time by contacting customer service. Please withdraw any remaining balance before the account is closed.

Bt299 may suspend or close an account for any of the following reasons:

• Breach of these terms and conditions.
• If fraudulent or illegal activity is detected.
• Failure to complete KYC verification.
• In the event of prolonged inactivity.

For any dispute or complaint, contact bt299 customer service in the first instance. bt299 aims to review all complaints within 72 hours. If the resolution is unsatisfactory, you may escalate the matter to the relevant gaming authority.